AVRwell Terms of Service


Effective Date: January 1, 2025 (Updated July 1, 2025)

PLEASE READ THESE TERMS OF SERVICE (“AGREEMENT”) CAREFULLY. THIS AGREEMENT IS A LEGAL CONTRACT BETWEEN YOU (“USER”) AND AVRwell Inc. (“AVRwell,” “WE,” “US,” OR “OUR”) FOR THE USE OF AVRwell SOFTWARE APPLICATIONS (“APPS”) AND ASSOCIATED SERVICES (“SERVICES”). BY CLICKING “ACCEPT” OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THIS AGREEMENT AND ANY FUTURE AMENDMENTS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.

IF YOU SUBSCRIBE TO THE SERVICES FOR A TERM (THE “INITIAL TERM”), THEN THE AGREEMENT WILL AUTOMATICALLY RENEW FOR ADDITIONAL PERIODS OF THE SAME DURATION AT AVRwell’S THEN-CURRENT RATES UNLESS YOU OPT OUT OF AUTO-RENEWAL AS OUTLINED IN SECTION 8.

YOUR USE OF THE SERVICES IS ALSO SUBJECT TO OUR PRIVACY POLICY, WHICH DESCRIBES HOW WE HANDLE YOUR DATA.

1. DEFINITIONS

“App(s)” refers to any software application(s) developed by AVRwell for use on compatible devices, including but not limited to virtual reality headsets.

“Services” means the features, content, and functionality offered through the Apps.

“User” refers to any individual who accesses or uses the Services.

“Subscription” means a recurring access model granting Users access to the Services on a monthly or yearly basis.

“Perpetual License” refers to a one-time purchase that grants Users continued access to a specific App but does not include updates or new content beyond the purchase date.

“Early Access” means that the App is still in development and may not include all planned features.

2. PURPOSE AND LIMITATIONS OF THE APPS

AVRwell Apps are virtual reality training tools designed for use under the supervision of a licensed healthcare professional. They are not medical devices and do not diagnose, treat, cure, or prevent any medical condition. Apps should be used as part of a structured rehabilitation or wellness program as directed by a therapist or other qualified professional.

3. ACCOUNT REGISTRATION

To access certain features, Users may need to create an account. By registering, you agree to:

  • Provide accurate and current information.

  • Maintain the confidentiality of your credentials.

  • Accept responsibility for all activities under your account.

  • Notify AVRwell immediately of unauthorized access.

4. LICENSE GRANT AND RESTRICTIONS

4.1 License Grant
AVRwell grants Users a limited, non-exclusive, non-transferable, revocable license to access the Services, subject to the terms herein.

4.2 License Restrictions
Users shall not:

  • Reverse-engineer, modify, or create derivative works based on the Services.

  • Use the Services for commercial or unauthorized purposes.

  • Share account credentials with others.

  • Circumvent security measures or access controls.

5. SUBSCRIPTION, PAYMENT, AND BILLING

5.1 Subscription Plans
AVRwell Apps are available via:

  • Monthly Subscription – Renews automatically unless canceled.

  • Multi-Month Subscriptions (e.g., 3-month, 6-month) – Renew automatically unless canceled.

  • Yearly Subscription – Renews annually unless canceled.

  • Perpetual License – Grants continued access to a specific App but does not include updates or new content.

  • Free Trial – AVRwell may offer limited-time free trials at its discretion. If Users do not cancel before the trial period ends, their account will automatically convert to a paid subscription and the designated payment method will be charged.

5.2 Payment Terms

  • Fees are billed in advance and are non-refundable except as required by law.

  • Subscriptions renew automatically unless canceled at least 24 hours before renewal.

  • Users authorize AVRwell to charge their designated payment method.

5.3 Taxes and Fees
Users are responsible for applicable taxes, duties, and charges.

6. EARLY ACCESS DISCLOSURE

Some AVRwell Apps may be offered in Early Access, meaning:

  • The App may not be feature-complete and may include bugs or unfinished content.

  • Updates and modifications may alter the experience over time.

  • User feedback may be requested to improve the final version.

7. USER CONDUCT

By using the Services, Users agree to:

  • Follow all guidelines provided by their therapist or healthcare professional.

  • Refrain from unauthorized access or tampering.

  • Use the Apps only as intended.

  • Report security vulnerabilities to AVRwell.

8. CANCELLATION AND TERMINATION

8.1 Cancellation by User
Users may cancel their subscription through their account settings.

  • Cancellation prevents future billing but does not provide refunds for prior charges.

8.2 Termination by AVRwell
AVRwell reserves the right to suspend or terminate access for:

  • Violation of these Terms.

  • Fraudulent or abusive activity.

  • Non-payment of fees.

9. INTELLECTUAL PROPERTY

All rights, title, and interest in the Services remain with AVRwell. Users are granted a license to use but do not own the Apps or any content therein.

10. DISCLAIMERS AND LIMITATION OF LIABILITY

10.1 Medical Disclaimer
AVRwell Apps are designed as virtual reality training and wellness tools intended for use under professional supervision. They are not medical devices and do not diagnose, treat, cure, or prevent any medical condition. The Apps are not a substitute for professional medical advice, diagnosis, or treatment. Users should consult their healthcare provider before use to ensure it aligns with their prescribed program. Any reliance on the Apps outside of professional supervision is at the User’s own risk.

10.2 Limitation of Liability
To the extent permitted by law:

  • AVRwell is not liable for indirect, incidental, or consequential damages.

  • Liability is limited to the fees paid in the 12 months prior to a claim.

11. UPDATES AND MODIFICATIONS

AVRwell may update the Services periodically. Users are responsible for installing updates to maintain access.

12. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of California, USA. Disputes shall be resolved through binding arbitration in San Francisco, CA. Users may opt out of arbitration within 30 days of agreeing to these Terms by submitting written notice to AVRwell.

13. PRIVACY POLICY

Use of the Services is subject to AVRwell’s Privacy Policy, which details how personal data is collected and used.

14. CONTACT INFORMATION

For support or inquiries, contact:

AVRwell Inc.
Email: support@avrwell.com