Privacy Policy for AVRwell

Last Updated: November 3rd, 2025

AVRwell ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how the AVRwell application (the "App") processes your information on the Meta Quest platform.

We do not collect, store, or transmit your personal data to our own servers. The data processing described below is performed to enable core App functionality and is handled by the Meta platform in accordance with their privacy practices.

1. Information We Process

To function on the Meta Quest platform, our App processes the following categories of information. This data is processed by Meta on our behalf and is not used by AVRwell for its own independent purposes.

Device Information
(e.g., Quest device ID, hardware model, operating system version)To provide and maintain the App; to manage your installation and entitlements; for analytics and performance monitoring.

Product Interaction & Analytics
(e.g., in-app purchase history, feature usage, crash reports, performance data)To understand how the App is used, to diagnose and fix technical issues, and to improve the user experience. This processing is handled through Meta's platform services.

VR Environment Data
(e.g., positional tracking data, controller inputs, guardian system information)This data is essential for the core functionality of any VR application. It is processed in real-time on your device to render the virtual experience and allow you to interact with it. This data typically never leaves your device and is not stored by us.

This data processing occurs through the use of Meta Platform Features and SDKs that are required for the App to function on Quest devices.

2. How We Use the Information

We use the information processed by the App exclusively for the following purposes:

  • To install, run, and maintain the App on your device.

  • To provide you with the features and services you request (including processing in-app purchases where applicable).

  • To analyze crashes and technical issues to improve App stability and performance.

  • To comply with our legal and platform obligations.

3. Data Sharing and Disclosure

We do not share your personal data with any third parties for their own marketing or advertising purposes.

Service Providers: We rely on Meta Platforms, Inc. as a service provider to process the data listed above in order to make the App available to you on the Quest platform. Your data is handled in accordance with Meta's Privacy Policy, which you can review here: https://www.meta.com/legal/quest/privacy-policy/

Legal Requirements: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation.

4. Your Rights and Choices

You have rights regarding your personal information. Since our App does not store your data on our servers, most rights requests (like access, correction, portability, and deletion) must be directed to Meta, as they are the data controller for the platform-level data.

Request to Delete Your Data

If you wish to request the deletion of data associated with our App, please follow these steps:

  1. Uninstalling the App: Data processed by the App is typically transient or tied to your device/account. Uninstalling the App will remove locally cached data.

  2. Platform-Level Data: To request deletion of platform-level data (e.g., purchase history, usage data held by Meta), you must contact Meta directly through your Oculus or Meta account settings and their data deletion request channels, as outlined in their privacy policy.

While we do not maintain a separate database of user information, if you have a specific concern regarding data and our App, you may contact us at support@avrwell.com and we will work with the platform to facilitate your request where possible.

5. Children's Privacy

Our App is not directed to children under the age of 13, and we do not knowingly process personal information from children.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

7. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:
Email: support@avrwell.com
Website: https://www.avrwell.com/